Delivery
As an introductory rate, we are supplying all shipping rates free of charge.
United Kingdom
- Roll / Drops - Made To Order - 15 to 20 business days- Free
- Samples - 5 to 10 business days - Free
EU (European Union)
Countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
- Roll / Drops - Made To Order - 15 to 20 business days- Free
- Samples - 5 to 10 business days - Free
International
Countries: United Arab Emirates, Australia, Canada, Switzerland, Hong Kong SAR, Israel, Japan, South Korea, Malaysia, Norway, New Zealand, Singapore, United States, Brazil
- Roll / Drops - Made To Order - 15 to 20 business days- Free
- Samples - 5 to 10 business days - Free
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need proof of purchase.
To start a return, you can contact us at info@byhaleys.com. Please wait for confirmation before proceeding to return your product. Please note that return shipping costs are the responsibility of the customer. Additionally, a 20% restocking fee will be applied to all returns. Returns will need to be sent to the following address: 12 Toothill Avenue, Brighouse, West Yorkshire, HD6 3SA, U.K.
You can always contact us for any return question at info@byhaleys.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@byhaleys.com.