Delivery
As with anything bespoke and made to order, there is a small chance that an unforeseen issue may cause a delay. We therefore recommend waiting until you have your mural in hand before arranging a decorator.
United Kingdom
- Roll / Drops - Made To Order - 15 to 20 business days- Free
- Samples - 1 to 2 business days - Free
EU (European Union)
Countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
- Roll / Drops - Made To Order - 15 to 20 business days- Free
- Samples - 3 to 5 business days - Free
International
Countries: United Arab Emirates, Australia, Canada, Switzerland, Hong Kong SAR, Israel, Japan, South Korea, Malaysia, Norway, New Zealand, Singapore, United States, Brazil
- Roll / Drops - Made To Order - 20 to 25 business days- Free
- Samples - 5 to 10 business days - Free
Returns
At By Haleys, each wall mural is put into production based on your unique specifications, with measurements and design choices tailored precisely to your space. This bespoke customization ensures a one-of-a-kind addition to your interior, designed and printed just for you.
As a result, we are unable to accept returns or exchanges on any of our mural orders. We encourage you to carefully measure your wall space and review your design selections before placing an order. Should you need guidance on measurements or design options, our team is here to help at info@byhaleys.com or on +44(0)1484 240482.
Damages and issues
If your mural arrives with a fault or damage incurred during transit, please contact us within 7 days of receipt with photos and a description of the issue. We will assess and, where applicable, provide a resolution.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.